OsseoSense Warranty

We accept returns or exchanges within 30 days of the original sales receipt. To initiate a return or exchange, please contact us for a Return Authorization Number (RA#). All returned or exchanged products are subject to inspection. Products that have been opened, damaged, or marked are not eligible for return or exchange.

Upon receiving your products, please inspect both the packaging and contents for any damage or defects. If the product packaging is damaged, illegible, or has a broken safety seal, or if the product itself appears damaged or does not function as intended, please notify us within 7 days of the original sales receipt date.

In such cases, we will cover the return shipping charges and will also pay for the shipping of replacement products.

LIMITED WARRANTY

 Thank you for purchasing this OsseoSense Pro Product. To get maximum use of your new Product, we recommend that you follow a few simple steps: • Read the user’s manual. • Read all the terms and conditions of your OsseoSense Pro Warranty. Save your original receipt. You will need it for warranty repair claims. Should your OsseoSense Pro Product need warranty service, please contact Conmetior to get further information. Our Warranty OsseoSense Pro warrants its Products to be free from defects in material and workmanship at the time of its original purchase by a consumer, for the periods indicated in the warranty table. What we will do If, during the warranty period, this Product fails to operate under normal use and service, due to improper materials or workmanship, OsseoSense Pro will, at their option, either repair or replace the Product in accordance with the terms and conditions stipulated herein.

CONDITIONS

1. The warranty is valid only if the original receipt issued to the original purchaser, specifying the date of purchase and serial number, is presented with the Product to be repaired or replaced. OsseoSense Pro reserves the right to refuse warranty service if this information has been removed or changed after the original purchase of the Product from the dealer.

2. If OsseoSense Pro repairs or replaces the Product, the repaired or replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (30) days from the date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced faulty parts or components will become the property of OsseoSense Pro.

3. This warranty does not cover any failure of the Product due to normal wear and tear, or due to misuse, including but not limited to use in other than the normal and customary manner, in accordance with OsseoSense Pro’s instructions for use and maintenance of the Product. Nor does this warranty cover any failure of the Product due to accident, modification or adjustment, acts of God, improper ventilation or damages resulting from liquid.

4. This warranty does not cover Product failures due to improper repair installations, modifications or service per formed by a non-OsseoSense Pro Service Point or Certified Service Centre or opening of the product by non-OsseoSense Pro certified persons.

5. The warranty does not cover Product failures, which have been caused by use of non-OsseoSense Pro original accessories.

6. The warranty covers freight charges up to 20 USD/ 14 € for end-users. 

7. If fully functional OsseoSense Pro products are sent to OsseoSense Pro, OsseoSense Pro has the right to charge for an investigation and handling cost. Some countries do not allow the exclusion or limitation of incidental or consequential damage, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other legal rights, which may vary from country to country. If OsseoSense Pro determines that damage/failure that exists is not covered by the warranty, the end user will be contacted to determine whether such damage/failure should be repaired for a charge or whether the Product should be returned to the end user as received. All associated transportation and handling costs are charged to the customer. International Service Contact the company where you purchased the Product to get further information regarding the handling of service. In order to be granted service, you have to present your original receipt specifying the date of purchase and serial number.